Refund Policy

1. General Policy

Due to the nature of digital services and the time, resources, and expertise invested in each project, refunds are evaluated on a case-by-case basis. Once work has commenced, refunds may be limited or unavailable depending on the stage of the project.

2. Website Development Services

For website design and development projects, refunds are available only before project work begins.

• 100% refund if the project has not started.
• No refund after design concepts have been delivered.
• No refund after development work has commenced.
• No refund after project completion or website launch.

3. Digital Marketing Services

Digital marketing services involve strategy development, research, campaign setup, optimization, and ongoing management. Because these activities require significant time and resources, refunds are generally not provided once work has started.

• SEO Services
• PPC Advertising
• Social Media Marketing
• Email Marketing
• Content Marketing
• Link Building Campaigns

Clients may cancel future recurring services with advance written notice according to the terms outlined in their service agreement.

4. Branding & Design Services

Branding and design projects require extensive creative work, research, and concept development. Refund requests will not be approved once design concepts, mockups, or creative assets have been presented to the client.

5. Consultation Services

Consultation fees are non-refundable once the consultation session has been delivered or completed.

If a scheduled consultation must be canceled, clients should notify us at least 24 hours before the scheduled appointment.

6. Subscription & Monthly Services

Monthly retainers and subscription-based services are billed in advance and are generally non-refundable once the billing period has begun.

• Clients may cancel future billing cycles.
• Previously completed work remains billable.
• Partial month refunds are typically not provided.

7. Exceptional Circumstances

We understand that unforeseen situations may occur. Refund requests submitted under exceptional circumstances will be reviewed fairly and at our sole discretion.

Approval of any refund request does not create an obligation to provide refunds in future cases.

8. Chargebacks & Payment Disputes

Clients agree to contact our support team before initiating a chargeback or payment dispute. We are committed to resolving concerns professionally and efficiently whenever possible.

9. Refund Request Process

To request a refund, please contact our support team with the following information:

• Full Name
• Company Name (if applicable)
• Invoice Number
• Service Purchased
• Reason for Refund Request

Refund requests will be reviewed within a reasonable timeframe, and clients will be notified of the outcome via email.

10. Contact Information

If you have any questions regarding this Refund Policy, please contact us.

Email: admin@techpromotionllc.com
Website: www.techpromotionllc.com